Occasional thoughts on business process management, eprocurement, customer service, the dark art of sales and the creatures that inhabit these worlds.

Wednesday, February 22, 2006

ORA again

Ownership, responsibility and accountability - my favourite topic again. One of the various email newsletters I get is from Just Sell which is a sales practice forum. Their latest posting is called "A letter to Garcia" and reprints a missive from Elbert Hubbard in 1899 - the ORA concept brilliantly put all those years ago. Check it out for yourselves.

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