Occasional thoughts on business process management, eprocurement, customer service, the dark art of sales and the creatures that inhabit these worlds.

Friday, June 16, 2006

Is darkness your best practice?

Michael Rosemann told a very BPM orientated joke the other week - how many people does it take to change a light bulb?

None - if darkness is best practice.

Hmmm, OK, don't try it onstage at the comedy club but it has a certain drama hook.

Are there monsters in the dark corners of your business that keep you awake at night? Go out and find yourself a process doctor with a bag of light bulbs.

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