A noisy and opinionated little group of us were "workshopping" (shooting the breeze) the perennial problem for most companies which is where to start the BPM journey. Peeling away the layers of enthusiasm and passion and looking at the hard cold facts we have seen around the traps there seems to be two schools of thought:
(1) under the radar, low cost-low value, administration/HR style processes
(2) pick a strategic process involved in delivering high cost services to an important client
The first option takes a path of least resistance approach and builds an inoffensive, but perhaps undervalued, reputation for the project which may cause it to stumble when the real meaty challenges are faced.
The second option takes a braver stance in the business and needs a visionary to see it through however the final outcome has much greater potential.
Comparing two professional services firms we know - one desired the benefits around automating their HR and admin processes vis-a-vis employee benefits and the like - the other was dismissive of that and was far more driven towards a commoditised process to build a new line of revenue by packaging existing practices. Horses for courses.
Based on our watercooler conversation it all came down to the business imperative and the project champion - are you looking to drive down basic costs and increase consistency, predictability and visibility or looking for strategic opportunities for revenue generation and high value transaction commoditisation?
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment