I've covered New Account Opening here before and the other week I had a meeting with a client that has a monster NAO headache. They are a global organisation running a centralised implementation of SunSystems with 200+ separate operating entities in the enterprise.
Many of the businesses operate in common territories so the rationalisation and management of suppliers is a fiscally and administratively sensible strategy. Easier said than done of course because after you have decided to trade with a new supplier you have a monster job to update all the relevant businesses in the territory with a great potential for human error - oh, and did anyone mention SOX compliancy?
Workflow for SunSystems to the rescue - they "get it" and they got it and they are rolling it out for Christmas!
Browser delivered process automation for core operational tasks like this is a no-brainer. It covers all corners of the threat trinity - risk, cost and compliance. The install is quick, the uptake is quick, the wins are quick and the ROI is a pleasure.
Occasional thoughts on business process management, eprocurement, customer service, the dark art of sales and the creatures that inhabit these worlds.
Thursday, November 09, 2006
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