Occasional thoughts on business process management, eprocurement, customer service, the dark art of sales and the creatures that inhabit these worlds.

Thursday, November 09, 2006

Talk about an NAO headache

I've covered New Account Opening here before and the other week I had a meeting with a client that has a monster NAO headache. They are a global organisation running a centralised implementation of SunSystems with 200+ separate operating entities in the enterprise.

Many of the businesses operate in common territories so the rationalisation and management of suppliers is a fiscally and administratively sensible strategy. Easier said than done of course because after you have decided to trade with a new supplier you have a monster job to update all the relevant businesses in the territory with a great potential for human error - oh, and did anyone mention SOX compliancy?

Workflow for SunSystems to the rescue - they "get it" and they got it and they are rolling it out for Christmas!

Browser delivered process automation for core operational tasks like this is a no-brainer. It covers all corners of the threat trinity - risk, cost and compliance. The install is quick, the uptake is quick, the wins are quick and the ROI is a pleasure.

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