I came across SunPundits a few months ago and posted a comment or two on SunSystems Collect which is our debt collection / credit control module for SunSystems. It was pretty embrionic at the time but I like the idea and the premise - sharing tips and tricks on operational issues around Infor SunSystems at a grass roots level.
I dropped back in on the group the other day and was pleased to see lots more activity and plenty of calls for assistance and advice responded to in an accurate and timely way. This bodes very well for building the community to a meaningful level. I did my bit with a few updates and will keep an eye on my patch from now on.
As a software author I love the idea of the user base building a self-service attitude to addressing some support issues - at a purely commercial level it has the opportunity to reduce the pressure on the support desk. But that is just a small benefit - the real gain is to hear how genuine end users put the products to use, how they implement their business processes within the constraints of the application, what they struggle to achieve, what they want to add, what they love and hate.
We can learn how we can do better directly from the people that really matter - the end users. Bring it on.
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